The server in the cupboard is not a strategy.
IT, network and audio-visual work for businesses between five and eighty staff. Flat monthly support where it makes sense, per project where it does not, and no three year contract either way.
Services
What we take on
Most clients start with one project and move to support afterwards. That order works better than the reverse.
Managed support
Helpdesk, patching, backup monitoring and a named engineer.
Network build
Switching, wifi that works in the whole building, and cabling done properly.
Backup and recovery
Offsite, tested quarterly, with a restore you have actually seen work.
Microsoft 365
Migration, security baseline and licence review, which usually pays for itself.
Audio visual
Meeting rooms, displays, and conferencing that does not need a person to run it.
Security review
Two days, one report, ranked by what would actually hurt.
The boring detail that matters
How support works
Response times
One hour for anything stopping work, four hours otherwise, business hours. Written into the agreement.
Named engineer
One person who knows your building, plus a second who has been in it.
Out of hours
Available, charged separately, and quoted before anyone starts.
What is included
Unlimited tickets and remote work. Hardware and licences at cost plus ten.
What is not
Line of business applications we did not install, unless we have agreed to support them.
Notice
Thirty days, either direction. If we are only kept by a contract we are not worth keeping.
Every environment we take over has at least one backup that has never been restored from. Testing it is the first thing we do and it is free.What the onboarding week always finds
Coverage
123 Main St
Northland Kansas City
On site across the metro, remote everywhere else.
- On site, no travel charge
Inside 30 miles - Response, work stopped
1 hour - Response, everything else
4 hours - Out of hours
By arrangement - Contract length
Thirty days notice - Minimum size
Five seats